Shipping policy

Welcome to Lulu Sky Muse. We want your order to reach you smoothly and safely. Below you’ll find everything you need to know about order processing, shipping options, tracking, and delivery.

1. Order Processing

Orders are typically processed within 1–3 business days.

Orders are processed Monday through Friday, excluding weekends and U.S. public holidays.

During holidays, promotional events, or periods of high order volume, processing may take slightly longer than usual.

Once your order has been shipped, you’ll receive a shipping confirmation email with tracking information when available.

2. Shipping Rates

Lulu Sky Muse currently ships within the United States.

Standard Shipping

Order Amount Shipping Fee
$0.00–$59.99 $9.00
$60.00 and above FREE

Expedited Shipping

Order Amount Shipping Fee
$0.00–$99.99 $18.00
$100.00 and above FREE

These rates are based on the shipping options and order-value thresholds shown in your store settings. Shopify supports order-value-based rates and free-shipping thresholds at checkout.

3. Order Tracking

After your order has been shipped, tracking information will be sent to the email address provided at checkout.

Please allow approximately 24–48 business hours for tracking information to become active.

If your tracking information has not updated after this period, please contact our Customer Support Team for assistance.

4. Shipping Areas

Lulu Sky Muse currently ships within the United States.

We currently do not ship to APO, FPO, or DPO military addresses.

Please make sure your shipping address is accurate and complete before placing your order.

5. Delivery Delays

Although we work hard to get your order moving as quickly as possible, unexpected delays can occasionally occur.

Delays may be caused by:

  • Severe weather
  • Carrier delays
  • Public holidays
  • High shipping volumes
  • Transportation disruptions
  • Incorrect or incomplete shipping information
  • Other unexpected logistical circumstances

Once a package has been handed over to the carrier, delivery timing may be affected by circumstances outside our control.

6. Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us as soon as possible.

For damaged or incorrect orders, please provide your order number and clear photos of the item, package, and shipping label so our team can review the situation and help determine the appropriate solution.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned because of an incorrect, incomplete, or undeliverable address, additional shipping arrangements may be required before the package can be shipped again.

If you notice an error in your shipping information after placing an order, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has entered processing.

8. Business Address

Lulu Sky Muse
25 Old Tpke Rd 13
Southington, CT 06489
United States

Business Correspondence Only – Not a Return Address

Please contact Customer Support before sending any merchandise to this address.

9. Contact Us

If you have questions about your order, shipping, tracking, or delivery, please contact us:

📧 vip@luluskymuse.com

Business Hours: Monday–Friday, 9:00 AM–6:00 PM EST
Response Time: Within 24–48 business hours

When contacting us about an order, please include your order number so we can assist you more efficiently.

Thank you for choosing Lulu Sky Muse. We’re here to make every step of your shopping experience feel easy, clear, and cared for. ✨