Terms of service

Welcome to Lulu Sky Muse. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue using our website.

1. Acceptance of Terms

By using this website, you confirm that:

  • You are at least 18 years of age or are using the website with the supervision of a parent or legal guardian.
  • You agree to comply with all applicable laws and regulations.
  • The information you provide is accurate, complete, and current.
  • You accept these Terms along with our Shipping Policy, Return & Refund Policy, and Privacy Policy.

2. Website Use

You agree to use this website responsibly and only for lawful purposes.

You may not:

  • Violate any applicable laws or regulations.
  • Attempt to gain unauthorized access to our website or systems.
  • Upload viruses, malware, or harmful software.
  • Interfere with the security or operation of the website.
  • Copy, reproduce, or commercially exploit any website content without written permission.

Lulu Sky Muse reserves the right to restrict or terminate access if these Terms are violated.

3. Product Information

We make every effort to ensure that product descriptions, pricing, images, and availability are accurate.

However:

  • Product colors may vary depending on your device or monitor settings.
  • Measurements may vary slightly due to manual measurement.
  • Inventory availability may change without prior notice.
  • We reserve the right to modify or discontinue products at any time.

4. Pricing & Payment

All prices displayed on our website are listed in United States Dollars (USD) unless otherwise stated.

We reserve the right to:

  • Correct pricing or typographical errors.
  • Update prices without prior notice.
  • Modify or end promotional offers at any time.

Orders will only be processed after successful payment authorization.

5. Order Acceptance

After placing an order, you will receive an order confirmation email acknowledging that your order has been received.

Lulu Sky Muse reserves the right to cancel or refuse any order due to:

  • Payment authorization failure
  • Inventory shortages
  • Pricing inaccuracies
  • Suspected fraudulent activity
  • Shipping restrictions
  • Technical or system errors

If payment has already been processed, an appropriate refund will be issued.

6. Shipping

Orders are processed in accordance with our Shipping Policy.

Please note that shipping schedules may occasionally be affected by circumstances beyond our control, including:

  • Carrier delays
  • Customs inspections
  • Severe weather
  • Public holidays
  • High shipping demand
  • Incorrect shipping information

Please refer to our Shipping Policy for complete shipping information.

7. Returns & Refunds

Returns, refunds, and order cancellations are governed by our Return & Refund Policy.

Customers are encouraged to review the policy carefully before making a purchase.

All return requests must follow the requirements and procedures outlined in our Return & Refund Policy.

8. Intellectual Property

All content displayed on this website, including but not limited to:

  • Lulu Sky Muse brand name
  • Logos
  • Product images
  • Photography
  • Graphics
  • Website layout
  • Text content
  • Product descriptions

is the exclusive property of Lulu Sky Muse or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written consent.

9. Disclaimer

Our website and services are provided on an "as available" and "as is" basis.

While we strive to maintain accurate information, Lulu Sky Muse does not guarantee:

  • Continuous website availability
  • Error-free content
  • Uninterrupted service
  • Permanent product availability

We reserve the right to modify, suspend, or discontinue any part of our website or services when necessary.

10. Limitation of Liability

To the fullest extent permitted by law, Lulu Sky Muse shall not be liable for any indirect, incidental, consequential, or special damages arising from:

  • Use of this website
  • Product purchases
  • Shipping delays
  • Website interruptions
  • Technical failures

Our maximum liability shall not exceed the amount paid for the applicable order, except where otherwise required by applicable law.

11. Changes to These Terms

Lulu Sky Muse reserves the right to revise these Terms of Service at any time.

Any updates become effective after they are published on this page. Continued use of our website constitutes acceptance of the revised Terms.

We encourage you to review this page periodically for the latest information.

12. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of the United States and the State of Connecticut.

Any disputes arising from the use of this website or these Terms shall be resolved through the appropriate legal process.

13. Contact Us

Lulu Sky Muse

📧 vip@luluskymuse.com

Business Address

25 Old Tpke Rd 13
Southington, CT 06489
United States

Business Correspondence Only – Not a Return Address

If you have any questions regarding these Terms of Service, please contact vip@luluskymuse.com. Our Customer Support Team typically responds within 24–48 business hours.

We appreciate you choosing Lulu Sky Muse. Every order, message, and visit means a lot to us, and we’re here to make your experience feel easy, welcoming, and worth coming back to. ✨